Refund and cancellation policy

1. Scope of this policy

This policy applies to founder subscription or campaign-access fees, optional campaign marketing-support services, and other platform-charged amounts collected directly by Win Win Circle. It also explains how payment-side refund handling works where a backer or user seeks a refund connected to a transaction processed through the platform.

2. How to request a refund or cancellation

• Raise the request through the site’s contact page with your full name, registered email, transaction date, amount, and receipt or payment reference.
• Requests should clearly state whether you are seeking cancellation before service activation or a refund after payment capture.
• Operational review begins only after sufficient transaction details are provided.

3. Founder subscription and campaign-access fees

• The entry access fee, monthly digital marketing support fee, and campaign-wide marketing fee are treated as service-access payments to unlock founder campaign workflows and related support.
• If a cancellation request is received before campaign-access activation, review movement, or marketing work begins, the request may be approved in full or in part at the platform’s discretion.
• Once access is activated, founder onboarding is completed, or service work has started, these fees are ordinarily non-refundable except where required by law, duplicate payment, clear technical error, or an express written exception approved by the platform.
• If a payment is captured more than once for the same intended founder purchase, the extra captured amount may be refunded after verification.

4. Marketing support and campaign-wide service work

• If digital marketing support or campaign-wide promotion has not started, a cancellation request may be considered before any delivery work, ad setup, content planning, or launch support is initiated.
• Where work has partly started, the platform may deduct the value of work already scheduled, delivered, or committed before processing any partial refund.
• No refund is guaranteed merely because a campaign does not hit its funding goal, traffic target, or commercial expectation.

5. Backer pledge and campaign transaction handling

• Backers seeking a refund should first contact the business or platform support using the support details published on the site.
• Where a refund is approved, the amount is returned to the original payment source used for the transaction.
• Refund approval depends on the applicable campaign, service, dispute, misuse, fraud-check, and legal context. Payment processing alone does not create an automatic refund right.

6. Processing timeline

• Refund decisions are generally reviewed within 5 business days after the platform receives the required request details.
• Once a refund is approved and initiated, Razorpay normal refunds typically take about 5 to 7 working days to reach the original payment source, although some banks or payment methods may take longer.
• Customers should allow up to 7 to 10 working days in end-to-end settlement scenarios where the banking network takes additional time after refund initiation.

7. Important payment handling notes

• Refunds can only be initiated against successfully captured payments.
• Once a refund is successfully initiated through the payment system, it may not be cancellable or reversible from the platform side.
• Gateway or processing fees already charged by payment infrastructure may not always be reversible to the merchant.

8. Non-refundable situations

• Change of mind after founder access has been activated or after service work has begun.
• Dissatisfaction based only on campaign performance, fundraising outcome, reach, or commercial result where the paid service was nevertheless made available or delivered.
• Incorrect payment details submitted by the user, unless the transaction is recoverable and the platform chooses to assist.
• Delays caused solely by bank-side or network-side settlement after a refund has already been initiated.

9. Contact and escalation

For refund, cancellation, or transaction-support questions, contact the platform through the contact page. Users should include enough information for transaction verification. The final production version of this policy should be updated with the business’s grievance contact details, support email, and any mandatory legal identifiers before public launch.